Order Cancellation Policy
At Sood Shop, we understand that circumstances may change, and you may need to cancel your order. We aim to provide a convenient and hassle-free shopping experience. Please take a moment to review our order cancellation policy.
Cancellation Window
You have up to 12 hours from the time you place your order to cancel it. We process orders promptly, and our goal is to get your items shipped to you as quickly as possible. Therefore, we can only accept cancellation requests within this 12-hour window.
How to Request a Cancellation
To cancel an order within the specified time frame, please follow these steps:
Refunds for Cancelled Orders
If your cancellation request is made within the 12-hour window, and the order has not been processed or shipped, you will receive a full refund to your original payment method.
Exceptions
Please note that after the 12-hour cancellation window has passed, we cannot guarantee the cancellation of your order. Orders that have already been processed or shipped are not eligible for cancellation. In such cases, please refer to our return and refund policy for further assistance.
Contact Us
If you have any questions or concerns about our order cancellation policy, please feel free to contact our customer support team at Support@soodshop.com or Via Live Chat
Cancellation Window
You have up to 12 hours from the time you place your order to cancel it. We process orders promptly, and our goal is to get your items shipped to you as quickly as possible. Therefore, we can only accept cancellation requests within this 12-hour window.
How to Request a Cancellation
To cancel an order within the specified time frame, please follow these steps:
- Log in to your SoodShop.com account.
- Find Chat button appears in right of bottom.
Refunds for Cancelled Orders
If your cancellation request is made within the 12-hour window, and the order has not been processed or shipped, you will receive a full refund to your original payment method.
Exceptions
Please note that after the 12-hour cancellation window has passed, we cannot guarantee the cancellation of your order. Orders that have already been processed or shipped are not eligible for cancellation. In such cases, please refer to our return and refund policy for further assistance.
Contact Us
If you have any questions or concerns about our order cancellation policy, please feel free to contact our customer support team at Support@soodshop.com or Via Live Chat