frequently asked questions
Welcome to the Sood Shop FAQ section. Here, we aim to address common questions and provide you with the information you need. If you have any specific inquiries that are not covered below, please feel free to contact our customer support team at support@soodshop .com.
1. How do I place an order?
To place an order, follow these simple steps:
We accept the following payment methods:
The estimated delivery time is typically between 6 to 10 business days from the date your order is processed. Please note that delivery times may vary based on your location and factors such as customs clearance.
4. Do you offer international shipping?
Yes, we offer free worldwide shipping. We ship our products to customers around the world, no matter where you are located.
5. What is your return and refund policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of delivery. Please review our Return and Refund Policy for detailed information.
6. Can I cancel my order?
You can cancel your order within 12 hours of placing it. Please refer to our Cancellation Policy for more details.
7. Are taxes included in the prices listed on your website?
Yes, our prices include all applicable taxes. There are no additional charges for tax.
8. How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Click the provided link to monitor the status and location of your delivery.
9. Do you offer custom engraving or personalized knives?
At this time, we do not offer custom engraving or personalized knives.
10. How can I contact your customer support team?
For any questions, concerns, or assistance, please contact our customer support team at support@soodshop.com Or Via Live Chat. We are here to help you.
1. How do I place an order?
To place an order, follow these simple steps:
- Browse our product catalog and select the items you'd like to purchase.
- Click the "Add to Cart" button on the product page.
- Review the items in your cart, and when ready, click "Checkout."
- Provide your shipping and billing information, select your preferred payment method, and complete the purchase.
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Apple Pay
- Google Pay
The estimated delivery time is typically between 6 to 10 business days from the date your order is processed. Please note that delivery times may vary based on your location and factors such as customs clearance.
4. Do you offer international shipping?
Yes, we offer free worldwide shipping. We ship our products to customers around the world, no matter where you are located.
5. What is your return and refund policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of delivery. Please review our Return and Refund Policy for detailed information.
6. Can I cancel my order?
You can cancel your order within 12 hours of placing it. Please refer to our Cancellation Policy for more details.
7. Are taxes included in the prices listed on your website?
Yes, our prices include all applicable taxes. There are no additional charges for tax.
8. How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Click the provided link to monitor the status and location of your delivery.
9. Do you offer custom engraving or personalized knives?
At this time, we do not offer custom engraving or personalized knives.
10. How can I contact your customer support team?
For any questions, concerns, or assistance, please contact our customer support team at support@soodshop.com Or Via Live Chat. We are here to help you.